Our Privacy Policy

Who we are

JebChem is a brand owned by Jebsen & Jessen Ingredients. We are a chemicals and life science distribution company, based in South East Asia. We are part of the Jebsen & Jessen Group of Companies.

In this policy ‘Jebsen & Jessen Ingredients’, ‘we’, ‘us’ or ‘our’ means:

• Jebsen & Jessen Ingredients (T) Ltd., registered company (0105532083796). Registered address is 23/110-117, Sorachai Building 25th-29th Floor, Soi Sukhumvit 63 (Ekamai), Klongton Nua, Wattana 10110 Bangkok Thailand
• Jebsen & Jessen Ingredients (S) Pte Ltd, registered company (196300455N). Registered address is 2 Corporation Road, #03-06 Corporation Place (Main Lobby), Singapore 618494
• Jebsen & Jessen Ingredients (M) Sdn. Bhd., registered company (253307X). Registered address is No. 7-13A-01, Level 13A, Jebsen & Jessen Tower, UOA Business Park (Tower 7), Jalan Pengaturcara U1/51A Seksyen U1, 40150 Shah Alam, Selangor Darul Ehsan, Malaysia
• PT. Jebsen Jessen Ingredients Indonesia, registered company (8120004831746). Registered address is Gedung Graha Inti Fauzi Lt 7, Jl Buncit Raya No 22, Kel. Pejaten Barat, Kec. Pasar Minggu, Jakarta Selatan 12510, Kota Adm. Jakarta Selatan, Propinsi DKI Jakarta
• Jebsen & Jessen Ingredients (P) Inc., registered company (172903). Registered address is 5th Floor Orion Building, 11th Avenue corner 38th Street, Bonifacio Global City, 1634 Taguig City, Philippines
• Jebsen & Jessen Ingredients Vietnam Co, Ltd, registered company (0309920997). Registered address is 111 A Pasteur Street, Sailing Tower 12th floor, District 1, Ho Chi Minh City
• JJ-PUN (S) Pte Ltd., registered company (201116084H). Registered address is 2 Corporation Road #03-06, Corporation Place, Singapore 618494

How we collect information from you

We obtain information from you in a number of different ways, such as:

• Information you give to us directly: This can be information you provide when filling out a form, sending an inquiry to us, or signing up to our newsletter.
• Information you give to us indirectly: Third parties might share your information with us. This could be hired subcontractors, such as research agencies, who provide us with technical, payment or delivery services, as well as business partners, advertising networks analytics providers and search information providers. It is important that you check the respective privacy policies of third parties to understand how they might share your information
• When you visit our website: Like most organisations and companies we collect the following information when you visit our websites:
  • technical information, including the type of device you’re using, your IP address, browser and operating system. This is essential for us to ensure the security of our websites and visitors, as it let’s us differentiate between regular requests and harmful requests
  • we also collect information about the pages you visit and how you navigate the website (how long you stay on pages and which pages referred you to us). This give us important feedback, which allows us to optimize content and flow of our website, providing you with a more meaningful user experience. This information is collected through cookies – more information can be found under the ‘Cookie Usage’ section below.
• Social Media: When you interact with our accounts on social media platforms (such as Facebook, Linkedin, Instagram, Twitter, or Youtube), we may obtain information about you. The information we can obtain depends on your privacy settings on these platforms, as well as the type of interaction between your account and ours.

What type of information we collect from you

We try to reduce the collection of personal information as much as possible and anonymise data wherever we can to safeguard your privacy. However, where necessary, the personal information we collect, store and use might include:

• Your name and contact details (this can include postal address, email address, and telephone number, as provided by you)
• Information about your activities on our website and about the device used to access it, as well as your IP address and geographical location
• Any other personal information shared with us

We do not collect sensitive data about you (such as data related to health, ethnicity, or religion), unless there is a clear and valid reason for it and data protection laws allow us to do so. Where appropriate we will clearly indicate what information we collect, why and how it will be used.

How we use your information

There is a number of different ways in which we may use your information, including:

• Providing you with services and information you requested
• Conducting analysis and market research to better understand how we can improve our services, products and information for you
• Sending you communications, which you have requested, such as industry newsletters or company information. These may include information about campaigns, activities and promotions of products and services
• Showing you information of products and services we think are most relevant to you, through advertising on third-party platforms, such as Google Ads Network or Facebook advertising
• Processing job applications

Who has access to your information

We do not sell or rent your information to third parties. However, some of your information may be disclosed to third parties working on our behalf. Where possible we anonymise data before passing it over to third parties and, when we use these third parties, we disclose only the personal information that is necessary to deliver the services we require from the third party. Additionally we will not release your information to third parties for them to use in their own direct marketing activities, unless you have requested us to do so.

Mailerlite
We use MailerLite as our marketing automation platform for newsletters. By subscribing to our newsletters, subscribers acknowledge that the information they provide will be transferred to MailerLite for processing in accordance with their Privacy Policy and Terms of Service.

Lawful processing

As specified by data protection laws, the processing of personal information needs to be based on lawful grounds. The following are considered relevant by us:

• Where you have provided specific consent to us for using your personal information in a certain way. This could include sending you an email, newsletter or calling you.
• Under certain legal obligations, such as being ordered by a court or regulatory authority to release your information
• Where it is necessary to protect life and or health or a safeguarding issue, which requires us to share your information with emergency services
• In case of legitimate interests where the information is used in a fair way and does not duly impact your rights. For example:
  • send you communication we think are of interest to you
  • conduct research to better understand our audience and improve relevance of communication, services and products
  • understand how people choose and use our services and products
  • determine the effectiveness of our services, promotional campaigns and advertising
  • enhance, modify, personalise or otherwise improve our services and communications for the benefit of our customers
  • better understand how people interact with our website

When we legitimately process your information in this way, we’ll always consider any potential impact on you (positive or negative), as well as your rights under data protection laws. We will not use your information where our interests are override by the negative impact on you, unless we are specifically required to do so by the law.

Marketing communications

We may use your contact details to provide you with information we consider relevant to you, regarding our company, products and services, as well as the work we do. We may contact you through

• Email and messaging: We will only send you marketing information by email if we have received your explicit consent to do so. Also our marketing emails and newsletters contain opt-out links at the bottom, where you can unsubscribe or change your preferences at any time.
• Phone calls: Where you inquire about services, products or technical support, our teams may contact you by phone to help you faster. We will only contact you by phone after receiving your consent to do so.
• Post: we may send you marketing and information material by post after asking for your consent to do so.

Your choices

We are committed to give you control of your data. You decide about whether or not you would like to receive information from us. We provide boxes in our contact forms to allow you to make these decisions. Our newsletters require you to actively sign up before we send you any information. Marketing and advertising cookies are set to only become active when you give your consent. You are also free to change your marketing preferences. Here is how you can update or revoke your consent:

• Newsletters & Marketing Emails: please opt-out/unsubscribe by clicking the link at the bottom of our newsletters or marketing emails
• Email or Contact Forms: please send us a quick reply that you don’t want to receive any further communication (or how you would like to be contacted instead)
• Analytics and Advertising Cookies: Please click below to remove your cookie preferences, which will delete our cookies and show the cookie choice window again.

You can also contact us at any time by using dpo_sg@jjsea.com (for Thailand use dpo_th@jjsea.com) or calling our office at +66 2 787 8700 to update your communication preferences. 

We will not use your personal information for marketing purposes if you have indicated that you don’t want to be contacted. However, we may still need to contact you for administrative purposes.

Keeping your information safe

When you provide your personal information to use, we take precautions to ensure it is protected. Our websites use SSL certificates to encrypt communication between your client and our server. This is indicated by a small lock next to the website address and the URL starting with ‘https’ instead of ‘http’. We also run regular security scans to keep our websites and your information as safe as possible. Although we make security one of our priorities and strive to protect your information and our infrastructure, there is unfortunately no way to guarantee 100% security.

Keeping your information up to date

We will do our best to keep your information accurate and up to date, however this might not always be possible. Please let us know if your contact details or communication preferences change at any point.

Use of cookies

Like almost any website, we use cookies. They are small pieces of information sent to and stored on your device, allowing us to recognise certain actions and re-visits. Some cookies will help us to understand which page you have come from, while others will ensure that you only see a message once, rather than on every single page. This helps us to improve your experience and personalise our messaging to you.

It is possible to completely switch off cookies through your browser preferences (to find out more click help in your browser or search for ‘how to turn off cookies’ on your preferred search engine). Please be advised however that many cookies perform essential functions on websites all across the internet, and deactivating all of them in your browser will likely result in a visible loss of functionality on most pages. Our cookie policy gives you the choice of which cookies to accept and which to decline, while at the same time enabling all cookies that are necessary to run our website.

We use three types of cookies on our websites:

• Functional/Necessary cookies: These are essential to make our website work the way it is supposed to. Without these cookies certain parts of our website will not work properly
• Analytics cookies: These cookies allow us to collect anonymous data and learn more about how our website is used, where visitors come from, what they consider useful, and where we can improve. These cookies can be turned off by clicking ‘Customise Cookies’ and keeping ‘Analytics’ unchecked.
• Marketing cookies: These cookies pass personal information to advertising networks, such as Facebook, Mailerlite or LiveChat. This allows us to show specific messages and information we consider relevant to visitors who have seen specific parts of our websites. These cookies can be turned off by clicking ‘Customise Cookies’ and keeping ‘Marketing’ unchecked.

The list below contains information about the main cookies we set on our websites and explain how and why we use them:

Functional/Necessary

• cookieControl / cookieControlPrefs: these cookies manage our cookie notice and save your preferences.
• __cfduid: This cookie is set by our newsletter provider Mailerlite and checks when to show subscription pop-ups, asking visitors to subscribe to our newsletter.

 Analytics

• _ga / _gid / _gat_gtag_UA_115188263_6: We use Google Analytics to receive anonymised statistical data about website visitors.

Marketing

• _fbp / fr: We use Facebook advertising to show personalised advertising banners to website visitors who also have a Facebook account. These cookies collect personalised data and transmit it to Facebook for processing and matching.
• __cfduid, rc_rid, rc_token, rc_room_type: These cookies are set by our chat program RocketChat. They allow us to directly answer visitor questions. These cookies collect personalised data, such as your IP address and show us pages you visited on our website.

Links to other websites

Our websites may contain links to other websites, which are run by other companies or organisations. This privacy policy applies only to our website, so we encourage you to read the privacy statements on other websites you visit. We cannot be held responsible for the privacy policies and practices of other websites, even if you access their pages through our links. The same applies for third party websites that link to our page.

Children

In order to protect the privacy of children we advise anyone aged 16 or younger to get their parents/guardians permission before providing us with personal information.

Changes and review of this policy

Any changes we make to our privacy policy in the future will be posted here. We therefore encourage you to check back from time to time, in order to ensure you’re still satisfied with the current privacy policy. Any major changes will be announced on our websites. We’ll also keep this policy under regular review.

This policy has been last updated in September 2024.